When your users have technical issues that require expert attention, our remote access tools enable quick and easy assistance to get the job done. Our remote control features provide one-click access to any desktop, laptop or server under our management in as little as 10 seconds.
With the ability to perform maintenance and fix issues without the need for travelling to site, TheTechworx.com Remote Monitoring & Management makes supporting your business and staff both efficient and lightening-fast
Provide Outstanding Unattended Support
- Provide faster support quickly connect to any machine in your managed networks with one click.
- Lower costs as no longer a requirement to physically visit your site
- Anytime access means users do not have to be present
- Custom connection policies to suit your requirements
- Background routine maintenance
- File transfers: Remotely upload files, including scripts, to users’ systems without disturbing you as you work.
- Remote command line: Use the remote command line to solve issues from afar and even issue PowerShell® commands.
- System preferences: Open the system controls in the background to diagnose computer or network issues, review or kill processes, and more.
- Session recordings: Record any support session you want, so you can review later for quality control or troubleshooting.
- Chat transcripts: Review historical chat transcripts broken down by end user or technician.